2Protect want to make purchasing from us as easy, pleasant and safe as possible.
We fully comply with Consumer Contracts Regulations and E-Commerce Regulations.
Under the Consumer Contracts Regulations you are entitled to cancel items and receive refunds – these details are covered within our Returns page. Any refunds will be made within 30 days of an order cancellation.
Please browse our store through the various categories until you find the product(s) you wish to purchase. Press the ‘add to cart’ button and the item will then be added to your shopping basket. You can continue shopping or go straight to the Checkout. Once at Checkout you will be asked for additional details to allow the order to be completed. This starts with asking you if you are eligible for VAT Exemption. You will then be asked for contact information and billing / delivery address(s).
We accept Visa and MasterCard Debit and Credit Cards and PayPal payments. Cards are processed by PayPal, to give you the best possible security and peace of mind. No card details are recorded or kept by 2Protect.
If you should experience any problems or make a mistake with your order and cannot correct it within the shopping basket, then please do contact us by telephone or email and we will make sure that everything is put right for you.
When we send you a confirmation of your order, this acknowledges that we have received your order. It does not indicate that a contract exists between us. Once we process your order and an invoice has been raised then a contract will become effective between us. This has been done to protect us in the unlikely event that a mistake has been made in the pricing of the item(s) i.e. under-priced goods, or the possibility that a product is no longer available for some reason. In either event we will make contact with you first before any goods are shipped to ensure your requirements are suitably met.
In all cases of dispute then the Law that will be applied is that of England.
Please do also view our Returns Policy and Delivery Information documents.
If you should require any additional information do please contact us by:
telephone 0800 19 33 220 or email: sales@2protect.co.uk